Thank you for shopping You Need This Candle brand.

 

 Shipping

We utilize a third-party service to assist with courier and shipping logistics. Please note that your shipping address will be shared with this third party to facilitate the delivery of your order.

You Need This Candle is not liable for the conduct, actions, or service performance of the courier once the product has been handed over for delivery.

 

Any issues arising during transit should be addressed directly with the courier service.

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Refunds

All of our items are hand-crafted. They are made on-demand, once purchased.

Therefore, cancellations and refunds are only allowed for a short period of time, before the item is manufactured.

You will have 10 Canadian Business Days to request a refund from the date of purchase.

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All decisions regarding lost, stolen, or damaged product claims are made at You Need This Candle brands sole discretion, and after that, no returns, refunds, or exchanges will be permitted for any reason.

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You Need This Candle reserves the right to conduct audits and investigations with respect to any claims of lost, stolen, or damaged products. This includes the right to request supporting documentation and evidence from the claimant to substantiate the validity of such claims. Failure to comply with audit requests may result in the denial of the claim. All inquiries are subject to the company's discretion and applicable international commercial regulations.

 

Contact Us

If you have any questions and all candle and fire safety concerns, please contact us:

By email: support@youneedthiscandle.com